Privacy Policy

1. Introduction and Scope

uni4d (hereinafter referred to as "we", "us", "our", or the "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the personal data of users (hereinafter referred to as "you", "your", or "User") who access and use our online gaming platform, website, mobile applications, and related services (collectively, the "Services"). This Privacy Policy applies to all users of uni4d, including residents of Indonesia and visitors from other jurisdictions where our Services are legally accessible.

By registering an account, accessing our Platform, or using any of our Services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you must immediately cease using our Services and refrain from providing any personal information. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of uni4d Services and form part of the legally binding agreement between you and the Company.

2. Information We Collect

uni4d collects various types of information to provide, maintain, and improve our Services, ensure platform security, comply with legal obligations, and deliver personalized gaming experiences. The categories of personal information we collect include:

2.1 Account Registration Information

When you create a uni4d account, we collect personal identification information including your full legal name, date of birth, residential address, email address, phone number, preferred username, password, and preferred currency (Indonesian Rupiah). This information is necessary to establish your account, verify your identity, ensure you meet our age requirements (21+ years), and facilitate communication regarding your account and our Services.

2.2 Identity Verification (KYC) Documents

To comply with international anti-money laundering (AML) regulations, responsible gaming standards, and to prevent fraud, we require all users to complete Know Your Customer (KYC) verification. This process involves collecting copies of government-issued identification documents (Indonesian KTP or passport), proof of address (utility bills, bank statements, or government correspondence dated within the last three months), and selfie photographs holding your identification document. These documents are securely stored and used solely for identity verification, age confirmation, and regulatory compliance purposes.

2.3 Financial and Transaction Information

We collect financial information necessary to process deposits, withdrawals, and related transactions. This includes your bank account details (account holder name, bank name, account number), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account identifiers), transaction amounts, transaction dates and times, payment method preferences, and transaction history. We also maintain records of all deposits, withdrawals, bets placed, winnings, bonuses claimed, and account balance changes for accounting, security, and dispute resolution purposes.

2.4 Gaming and Behavioral Data

To improve our Services and provide personalized recommendations, we collect information about your gaming activity including games played, bet amounts, win/loss records, game preferences, session duration, betting patterns, bonus utilization, and responsible gaming tool usage (deposit limits, self-exclusion periods). This data helps us identify problem gambling behaviors, detect fraudulent activity, and tailor promotional offers to your interests.

2.5 Technical and Device Information

When you access uni4d, our systems automatically collect technical information including your IP address, device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, language preferences, time zone settings, referring URLs, pages visited, links clicked, and session timestamps. We use cookies, web beacons, and similar tracking technologies to collect this information, as detailed in Section 8 of this Privacy Policy.

2.6 Communications and Support Interactions

We retain records of all communications between you and uni4d, including customer support inquiries submitted via live chat, email, WhatsApp, or in-app messaging, feedback and survey responses, promotional communications preferences, and any other correspondence. These records help us resolve disputes, improve customer service quality, and maintain accurate account histories.

3. How We Use Your Information

uni4d uses the personal information we collect for the following legitimate business purposes:

• Account Management: Creating and maintaining your user account, authenticating your identity during login, processing account updates, and managing account security.
• Service Provision: Processing deposits and withdrawals, enabling betting and gaming functionality, calculating winnings, applying bonuses, and delivering all platform features.
• Compliance and Verification: Verifying your age (21+ requirement), confirming identity through KYC procedures, complying with anti-money laundering regulations, preventing fraud and account takeovers, and meeting regulatory reporting obligations.
• Responsible Gaming: Monitoring gaming patterns to identify problem gambling behaviors, implementing deposit limits and self-exclusion tools, providing access to responsible gaming resources, and intervening when concerning patterns are detected.
• Security and Fraud Prevention: Detecting and preventing fraudulent transactions, unauthorized account access, bonus abuse, collusion, and other violations of our Terms and Conditions.
• Customer Support: Responding to inquiries, resolving disputes, investigating complaints, and providing technical assistance through our 24/7 support channels.
• Marketing and Promotions: Sending promotional emails about bonuses and special offers (with your consent), personalizing gaming recommendations, and communicating about new features and products.
• Analytics and Improvement: Analyzing user behavior to improve platform performance, optimize game offerings, enhance user experience, and develop new features based on player preferences.
• Legal Obligations: Complying with court orders, legal processes, regulatory requirements, and responding to lawful requests from government authorities.

4. Legal Basis for Processing Personal Data

uni4d processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (Terms and Conditions), including providing gaming services, processing transactions, and managing your account.
• Legal Compliance: Processing is required to comply with legal obligations including KYC/AML regulations, age verification laws, tax reporting requirements, and gaming license conditions.
• Legitimate Interests: Processing serves our legitimate business interests in preventing fraud, ensuring platform security, improving services, and conducting marketing activities, balanced against your privacy rights.
• Consent: For marketing communications and non-essential cookies, we obtain your explicit consent, which you may withdraw at any time through your account settings or by contacting support.

5. Information Sharing and Disclosure

uni4d does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to support our operations, including payment processors (for BCA, BRI, BNI, Mandiri, e-wallet transactions), game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe), identity verification services (KYC/AML compliance), cloud hosting providers (data storage and platform infrastructure), customer support platforms (live chat, ticketing systems), and analytics providers (user behavior analysis). These partners access personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security.

5.2 Legal and Regulatory Authorities

We may disclose personal information to government agencies, law enforcement, regulatory bodies, and courts when required by law, legal process, court order, or government investigation. This includes responding to subpoenas, complying with gaming license reporting requirements, cooperating with anti-money laundering investigations, and fulfilling tax reporting obligations.

5.3 Business Transfers

In the event of a merger, acquisition, asset sale, reorganization, or bankruptcy involving uni4d, your personal information may be transferred to successor entities or acquiring parties. We will notify you via email and prominent website notice before your information is transferred and becomes subject to a different privacy policy.

5.4 Consent-Based Sharing

We may share your information with third parties when you provide explicit consent, such as participating in promotions sponsored by partners or using integrated social media features.

6. Data Security Measures

uni4d implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption. Sensitive data at rest is encrypted using AES-256 encryption standards.
• Access Controls: Personal information is accessible only to authorized employees and contractors who require access to perform their duties. All personnel undergo background checks and sign confidentiality agreements.
• Secure Infrastructure: Our servers are hosted in secure data centers with physical security controls, redundant systems, firewalls, intrusion detection systems, and regular security audits.
• Password Protection: User passwords are hashed using bcrypt or similar cryptographic algorithms and are never stored in plain text.
• Regular Testing: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate security breaches. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

7. Data Retention and Deletion

uni4d retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your active account plus seven years after account closure to comply with financial record-keeping requirements and to resolve potential disputes.
• Transaction Records: Maintained for seven years following the transaction date to meet accounting, tax, and anti-money laundering regulatory requirements.
• KYC Documents: Retained for seven years after account closure as required by international AML regulations.
• Marketing Communications: Retained until you withdraw consent or request deletion, after which we will suppress your contact information from marketing lists within 30 days.
• Technical Logs: Typically retained for 12-24 months for security monitoring, fraud detection, and platform optimization purposes.

After the retention period expires, personal information is securely deleted or anonymized. You may request early deletion of certain data types by contacting our support team, subject to legal and contractual retention requirements.

8. Cookies and Tracking Technologies

uni4d uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that help us recognize returning users, maintain session state, remember preferences, and collect analytics data.

8.1 Types of Cookies We Use

8.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to block cookies, delete existing cookies, or receive warnings before cookies are stored. Note that disabling essential cookies may impair platform functionality and prevent you from accessing certain features. To manage marketing cookies specifically, use the cookie preference center available in your account settings.

9. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you, including details on how we process your data.
• Right to Rectification: Correct inaccurate or incomplete personal information by updating your account details or contacting support.
• Right to Erasure: Request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
• Right to Restriction: Request that we limit processing of your personal information under certain circumstances, such as during dispute resolution.
• Right to Data Portability: Receive your personal information in a structured, machine-readable format and transmit it to another service provider.
• Right to Object: Object to processing based on legitimate interests, including direct marketing communications.
• Right to Withdraw Consent: Withdraw previously given consent for marketing emails or optional data processing at any time.
• Right to Lodge Complaints: File a complaint with your local data protection authority if you believe we have violated your privacy rights.

To exercise any of these rights, contact our Data Protection Officer at [email protected] with your request. We will respond within 30 days and verify your identity before processing requests. Some requests may be subject to legal limitations or exceptions.

10. International Data Transfers

uni4d operates internationally and may transfer your personal information to servers located outside Indonesia for processing and storage. When we transfer data across borders, we ensure adequate safeguards are in place through standard contractual clauses, data transfer agreements, and compliance with international data protection frameworks. Your personal information remains protected by this Privacy Policy and applicable data protection laws regardless of where it is processed.

11. Children's Privacy Protection

uni4d Services are strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete such data and close the associated account. Parents or guardians who believe their child has provided personal information to uni4d should contact us immediately at [email protected] for prompt removal.

12. Changes to This Privacy Policy

uni4d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through email notification to your registered email address and prominent notices on our website at least 30 days before the changes take effect. We encourage you to review this Privacy Policy periodically. Your continued use of uni4d Services after changes become effective constitutes acceptance of the updated Privacy Policy. The "Last Updated" date at the top of this document indicates the most recent revision.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 through the uni4d platform
• WhatsApp: +62 812 3456 7890
• Response Time: We aim to respond to all privacy inquiries within 5 business days